Privacy Policy

1. Overview

This Privacy Policy explains how Tailored Bowl collects, uses, shares, and protects information when you use tailoredbowl.com, app.tailoredbowl.com, and related website or web app features that help create and manage homemade diet plans for domestic pets.

Tailored Bowl is an educational planning tool. It is not a veterinary medical record system and does not replace care from a licensed veterinarian.

2. Information We Collect

We collect information you provide directly and information created through your use of the service, including:

• Account information, such as name, email address, login credentials, and account preferences.
• Pet profile information, such as species, breed, age, weight, activity level, body condition, health notes, allergies, ingredients, recipes, and diet plan history.
• Communications you send to us, including support requests, feedback, and legal or privacy inquiries.
• Usage information, such as pages visited, app features used, approximate device/browser information, logs, errors, and security events.
• Payment or subscription information if paid features are offered. Full payment card details are handled by payment processors and are not stored by Tailored Bowl.

3. How We Use Information

We use information to provide, secure, personalize, and improve Tailored Bowl. This includes creating and saving pet diet plans, letting users log in and view their pets' diets through the app dashboard, responding to support requests, detecting abuse, maintaining service reliability, and sending important service-related notices.

4. Pet Health and Diet Data

Pet profile, nutrition, and diet data can be sensitive. We use this information to generate, store, and display diet plans and related guidance. We do not sell pet health or diet data. We may use aggregated or de-identified data to improve calculations, product quality, safety checks, and educational content.

5. Sharing and Service Providers

We share information only as needed to operate the service, comply with law, protect rights and safety, or with your direction. Service providers may include hosting, database, email, analytics, error monitoring, security, customer support, and payment services. These providers are permitted to use information only to provide services to Tailored Bowl.

6. Cookies and Analytics

We may use cookies, local storage, pixels, and similar technologies to keep users signed in, remember preferences, measure site performance, understand feature use, prevent fraud, and improve the user experience. Browser settings may let you block or delete cookies, but some features may not work correctly without them.

7. Data Retention and User Controls

We keep information for as long as needed to provide the service, maintain user accounts, comply with legal obligations, resolve disputes, and enforce agreements. You may request access, correction, export, or deletion of your personal information by contacting us. We may retain limited records when required for legal, security, fraud-prevention, or legitimate business reasons.

8. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information, including encrypted transport, access controls, credential protection, backups, logging, and security monitoring. No internet service can be guaranteed to be completely secure.

9. Children

Tailored Bowl is intended for adults. We do not knowingly collect personal information from children under 13, and users should be at least 18 years old or the age of majority in their jurisdiction to create an account.

10. Privacy Rights

Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a copy of certain personal information. We will respond to privacy requests as required by applicable law.

11. Changes and Contact

We may update this Privacy Policy as the website, app, law, or business changes. The updated version will be posted on this page with a new effective date. For privacy questions or requests, contact privacy@tailoredbowl.com.